Right of withdrawal

1.1. Terms and Conditions of rights of withdraw

If the Consumer decides to refuse the purchase, the Law of the Republic of Latvia “Consumer Rights Protection Law” (hereinafter – PTAL) and the Regulations of the Cabinet of Ministers No. 255 “Regulations on Distance Contracts” (hereinafter – Cabinet of Ministers Regulations No. 255) governing distance contracts stipulate that the Consumer has the right to withdraw from the Distance Agreement within 14 calendar days and return the product purchased in the online store to the seller.

According to the regulations of the Cabinet of Ministers of the Republic of Latvia No. 631 “Procedure in which a consumer’s claim for a product or service that does not meet the terms of the contract is applied for and considered”, the consumer must fill out a claim application form and hand over the returned product in a complete set (MK Regulations No. 631). We recommend keeping the product’s original packaging, so that when exercising the right of withdrawal in accordance with the terms of the Distance Agreement, the product is not externally damaged. Received complaints about the quality of the product will be dealt with in accordance with the norms of the PTAL of the Republic of Latvia, in accordance with the requirements of the regulatory Cabinet of Ministers Regulation No. 631.

We remind you that PTAL norms do not apply to cases where the product is purchased by legal entities and busniesses.

We reserve the right not to apply the terms of the Distance Agreement and not to accept back the item(s) in case the item(s) were made for the customer according to an individual project or order, thus being personalized.

1.2 Return of the goods

It is the duty of the consumer to notify us about the retun of the goods as soon as possible , but no later than within 14 (fourteen) days after receiving the order;

  • It is necessary to fill out the return application form online here.
  • Add a document confirming the purchase (receipt, invoice, internet bank printout or delivery note issued by the courier);
  • A completed return form must be sent to info@flashbangstore.eu;
  • The goods must be delivered or sent to our address in its original, undamaged packaging;
  • We will examines the application and, in accordance with the legislation of the Republic of Latvia, within 10 (ten) working days, we send you a written response to the e-mail from which the application was sent;
  • We has the right to refuse to accept the returned product and not to return the money, if the quality of the product, the original packaging has not been preserved, the deadline for the right of refusal has not been met;
  • We shall return the full value of the product with one bank transfer to the buyer’s bank account no later than 30 (thirty) calendar days from the day the Consumer sends a completed product return form;
  • When returning or exchanging the product, the risk and costs of transportation are borne by the Consumer. If the product is rejected, the money for transportation is not returned.
  • For reasons of hygiene, we do not exchange and do not accept returns: Thermal underwear, T-shirts, polo shirts, underwear, hats, socks, gloves, scarves, balaclavas, footwear and accessories.